Terms & Conditions

76 Harley Street is committed to delivering an excellent service where you are guaranteed the highest level of care. To assist us in providing this service, our practice Terms and Conditions are displayed below. Should you have any queries regarding any aspect of these terms of business please do not hesitate to ask us for further clarification.

76 Harley Street does not have a contract with an NHS Primary Care Trust and all treatments are provided on a private basis only.

Treatment Estimates

All treatment estimates are provided verbally during the appointment with the Dentist, or by telephone. Written estimates are also provided within the patients treatment report following the initial consultation with the clinician.
Please note, all estimates provided are only an approximate and the final fee could be greater or lower then the estimate depending on clinical or radiographic findings during stages of treatment. Patients are kept informed with regards to cost during the course of their treatment. All estimates provided are valid for up to 6 months.

Should you agree to a proposed treatment plan, we have the right to request 50% of the proposed treatment fees in advance of the treatment commencing. Once the treatment is completed, the remaining 50% of the treatment charged should be settled at the time of the final appointment.

Consultation Fees

The practice operates a payment scheme for new patients arranging an initial consultation. The price of the appointment is to be settled in advance to secure the booking. Outside of initial consultations, we do not operate a credit account system and require fees to be settled at the appointment where treatment is provided. If you fail to attend your initial consultation without a cancellation notice of 48 hours, the fee for the consultation is non-refundable.

Hygiene Fees

The practice operates a payment scheme for appointments with our hygienist.  For new (direct access) patients visiting the practice for hygiene services without an examination performed by one of our in-house dentists, the fee for the hygiene appointment is to be settled in advance to secure the booking. If you fail to attend your hygiene appointment without a cancellation notice of 48 hours, the fee for the session is non-refundable. For active patients, the fee for the hygiene service is to be settled at the appointment, and if 48 hours notice is not provided to cancel or reschedule, you will incur a cancellation fee of £100.00.

Consent Forms

All treatments require completion of a consent form. We will explain the treatment, aftercare and any risk to you thoroughly and ask that you sign the consent form prior to any treatment being carried out.

Emergency Appointments

We do not operate a round the clock service but we do request that if patients require urgent care and the practice is closed, please email with your details and symptoms to [email protected]. Alternatively you can call the practice on 020 7631 3276 where you can leave a voicemail and we will endeavour to contact you as soon as possible to arrange an urgent appointment. Rest assured, voicemails left with the practice are monitored closely and a member of the team is able to contact you outside of practice hours. 

Personal Details

It is important that you provide a full medical history and details of any medication you take or allergies you have upon your first visit to the practice. Should these change in any way you must inform the dentist and give up to date information.

General Data Protection Regulation

We store all patient personal details on a management system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc remain the property of 76 Harley Street. Copies of notes, radiographs and photographs can be made available on request.

Please be aware that any information provided through any part of our website or on the phone or in person with anyone other than a dentist does not constitute professional advice. No professional advice can be given without a clinical consultation with a dentist.

Photography & X-Rays

76 Harley Street may use images/video and x-rays of your smile and teeth, for marketing and educational purposes on the practice website, and on promotional and educational literature. We will of course ask for your consent first before proceeding with photography or video. Your name will never be published, and identity will never be disclosed. However, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.

Late Cancellation or Missed Appointments

If you need to cancel or change an appointment please give us as much notice as possible. The practice requires a minimum of 48 hours. Appointments cancelled without 48 hours notice will, at the practices discretion, incur a cancellation fee of £100 or more, dependant on the time allocated with the clinician. Failure to attend an appointment for treatment arranged over 2/hrs with the clinician, the practice has the right to charge 50% of the treatment fee.

For new patients arranging an initial consultation with any of our specialist dentists, failure to attend or provide 48 hours notice will result in your deposit being non-refundable. For active patients referred to any of our clinicians will incur a cancellation charge if our fail to attend / cancellation policy is not adhered to.

Please be aware that if two or more consecutive appointments are cancelled without 48 hours notice, or failed to attend (without good reason), we have a right to provide no further appointments at the practice.

Billing and Payment Terms:

Payment for services is expected at the time they are rendered, unless prior arrangements have been made.

We accept various forms of payment, including cash, BACS transfer & credit/debit cards.

Communication Regarding Outstanding Balances:

In the event of an outstanding balance, our billing department will contact the patient through email, phone calls, or mailed notices to provide reminders.

Payment Plans and Assistance:

We are open to creating reasonable payment plans for patients facing financial constraints. Please contact our billing department in advance to discuss available options.

For patients experiencing financial hardship, we encourage them to reach out to our team to explore potential assistance or alternative arrangements.

Collection Procedures:

Should an account remain delinquent for an extended period, we reserve the right to initiate collection proceedings. This may include engaging third-party collection agencies or pursuing legal action to recover the outstanding balance. This may incur additional fees to the existing balance.


All communication and handling of patient accounts will be conducted with the utmost confidentiality and in compliance with patient privacy laws.

No Tolerance/Abuse Policy

At 76 Harley Street we operate a zero tolerance policy to abuse to our Dentists and staff, loud/ disorderly/drunken behaviour, persistent missing and late cancellation of appointments. In these situations, we reserve the right to refuse treatment and admission.

Infection Control Annual Statement 

In line with the Health and Social Care Act 2008, Code of Practice on the prevention and control of infections and its related guidance, our annual statement for April 2021 – March 2022 can be available here.

Policy updated 2023 

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