Terms & Conditions

76 Harley Street is committed to delivering an excellent service where you are guaranteed the highest level of care. To assist us in providing this service, our practice Terms and Conditions are displayed below. Should you have any queries regarding any aspect of these terms of business please do not hesitate to ask us for further clarification.

76 Harley Street does not have a contract with an NHS Primary Care Trust and all treatments are provided on a private basis only.

Treatment Estimates

All treatment estimates are provided verbally during the appointment with the Dentist, or by telephone. Written estimates are available upon request. Please note, all estimates provided are only an approximate and the final fee could be greater or lower then the estimate depending on clinical or radiographic findings during stages of treatment.

Should you agree to a proposed treatment plan, we have the right to request 50% of the proposed treatment fees in advance of the treatment commencing. Once the treatment is completed, the remaining 50% of the treatment charged should be settled at the time of the final appointment. 

Consultation Fees

We do not operate a credit account system and require fees to be settled at the appointment where treatment is provided. For new patients, we do require settlement of the initial consultation fee in advance ahead of the appointment date. 

Consent Forms

All treatments require completion of a consent form. We will explain the treatment, aftercare and any risk to you thoroughly and ask that you sign the consent form prior to any treatment being carried out.

Emergency Appointments

We do not operate a round the clock service but we do request that if patients require urgent care and the practice is closed, please email with your details and symptoms to emergency@76harleystreet.com. Alternatively you can call the practice on 020 7631 4476 and we will endeavour to contact you as soon as possible to arrange an urgent appointment.

Personal Details

It is important that you provide a full medical history and details of any medication you take or allergies you have upon your first visit to the practice. Should these change in any way you must inform the dentist and give up to date information.

General Data Protection Regulation

We store all patient personal details on a management system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc remain the property of 76 Harley Street. Copies of notes, radiographs and photographs can be made available on request.

Please be aware that any information provided through any part of our website or on the phone or in person with anyone other than a dentist does not constitute professional advice. No professional advice can be given without a clinical consultation with a dentist.

Photography & X-Rays

76 Harley Street may use images/video and x-rays of your smile and teeth, for marketing and educational purposes on the practice website, and on promotional and educational literature. We will of course ask for your consent first before proceeding with photography or video. Your name will never be published, and identity will never be disclosed. However, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.

Late Cancellation or Missed Appointments

If you need to cancel or change an appointment please give us as much notice as possible. We require a minimum of 48 hours and appointments cancelled without sufficient notice will incur a cancellation fee of £100.

Please be aware that if two consecutive appointments are cancelled without 48 hours notice, or failed to attend (without good reason), we have a right to provide no further appointments at the practice.

No Tolerance/Abuse Policy

At 76 Harley Street we operate a zero tolerance policy to abuse to our Dentists and staff, loud/ disorderly/drunken behaviour, persistent missing and late cancellation of appointments. In these situations, we reserve the right to refuse treatment and admission.

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